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‘Outstanding’ residential care praised by CQC at Jubilee House in Woodbridge

National care regulator, the Care Quality Commission (CQC), has given the highest praise to Jubilee House care home in Woodbridge, which is run by the Seckford Foundation, for providing ‘Outstanding’ residential care with an “extremely compassionate, attentive and caring” team.

Jubilee House is one of only a very small number of residential care homes in Suffolk to be rated overall ‘Outstanding’ – the highest possible rating – by the CQC. This new accolade follows the ‘Outstanding’ rating given in 2016 by CQC for the Seckford Almshouses very-sheltered flats, which are adjacent to Jubilee House on Seckford Street.

National CQC inspectors, who visited from 4 – 6 April, spoke to Jubilee House staff, residents and families. They praised the care home for being “exceptionally well-led” with a “warm, welcoming and homely atmosphere” and a visible and effective leadership presence. The team at Jubilee House, the reports says, are “passionate and committed” to delivering a high standard of care, which is tailored to meet residents’ needs and preferences.

Inspectors found Jubilee House to provide “outstanding” end-of-life care, with residents receiving comfortable and dignified palliative care that was in line with their and their families’ wishes. The team at Jubilee House are equipped with the right training, knowledge and skills to ensure residents’ individual needs are met.

Inspectors also found that residents at Jubilee House enjoy a fulfilling quality of life and are encouraged to maintain their independence. Inspectors praised the variety of activities on offer at the care home, as well as the ability for residents to pursue their own hobbies and interests with a range of clubs including arts and crafts, gardening, photography and film. Meals are another popular social occasion at Jubilee House, with residents complimenting the quality of food and the flexible menu of freshly cooked dishes each day.

Sarah Kopferschmitt, Head of Care at Seckford Care, said: “We are absolutely delighted to receive an ‘Outstanding’ rating from CQC for Jubilee House and we look forward to hosting a special celebration. The residents are at the heart of all that we do here – the team are incredibly passionate and caring, and we will always go the extra mile to ensure residents and their families are supported. We are very proud that our commitment to providing quality care has been recognised.”

Jubilee House provides residential care for up to 25 older people and is located on Seckford Street in Woodbridge, under the same roof as the very-sheltered Seckford Almshouses which has also been rated ‘Outstanding’ by CQC.

The Seckford Foundation’s Seckford Care services provide residential care at Jubilee House, very-sheltered accommodation at the Seckford Almshouses and day care activities at the Seckford Day Club. For more information visit www.seckfordalmshouses.org.uk or call 01394 386 520.

To download the full CQC report for Jubilee House, visit www.cqc.org.uk/location/1-122343186#accordion-1.